Supply Agreement & Fees

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SCHEDULE OF CURRENT FEES AND CHARGES

Minimum Usage Charge: A minimum usage charge ("MUC") shall be incurred by Customer if Customer's annual propane purchases are less than one (1) times the water capacity of the tank supplied to Customer. The time frame for the annual propane purchases for any season shall be measured from 10/1/XX until 9/30/XX.

	Fee	Description	Fee Rate
Delivery Charges	Off Route Fee - Standard	incurred for unscheduled deliveries to will-call customers during business hours	$85
	Off Route Fee - After Hours	incurred for unscheduled deliveries to will-call customers outside business hours	N/A
	After Hours Delivery Fee	incurred for unscheduled deliveries to will-call customers after hours or on weekends	$175
	Minimum Delivery Fee	assessed to customers requesting minimum gallon delivery only	$20
Tank Rental	120 Gal Tank Rent Amount	assessed annually for Company-owned leased equipment	$120
	250 Gal Tank Rent Amount		$250
	330 Gal Tank Rent Amount		$330
	500 Gal Tank Rent Amount		$500
	1000 Gal Tank Rent Amount		$1000
Minimum Use Charges	120 Gal Minimum Use Charge Amount	assessed annually, if a customer’s annual propane purchases are less than required minimum gallons usage	N/A
	250 Gal Minimum Use Charge Amount		N/A
	330 Gal Minimum Use Charge Amount		N/A
	500 Gal Minimum Use Charge Amount		N/A
	1000 Gal Minimum Use Charge Amount		N/A
	120 Gal Minimum Gallons Usage		100
	250 Gal Minimum Gallons Usage		250
	330 Gal Minimum Gallons Usage		250
	500 Gal Minimum Gallons Usage		300
	1000 Gal Minimum Gallons Usage		600
Tank Monitor Fees	Tank Monitor Charge Amount	assessed monthly or annually for Company-owned leased equipment	N/A
Tank Monitor Fees	Tank Monitor Charge Frequency		N/A
Cylinder Rental	33 lb Cylinder Rental Charge Amount	assessed monthly or annually for Company-owned leased equipment	N/A
	33 lb Cylinder Rental Charge Frequency		N/A
	100 lb Cylinder Rental Charge Amount	assessed monthly or annually for Company-owned leased equipment	N/A
	100 lb Cylinder Rental Charge Frequency		N/A
	Cage Rental Amount		N/A
	Cage Rental Charge Frequency (monthly/yearly)		N/A
Service Charges	Damaged Cylinder Fee	assessed to replace cylinder damaged by customer	N/A
	Leak Test Fee	cost to check propane system after interruption in service	$99
	Tank Pick Up Fee	charge to return tank to the Company's location	$169
	Tank Pump Out Fee	charge associated with pumping out a propane ASME tank that contains propane in excess of five percent of the water capacity of the tank	$169
	Start Burner Fee/Prime and Start	charge for customers who have run out of fuel during off-hours and require their heating system to be re-started	$99
	Re-Connect Charge	charge to re-connect company locked off tank or cylinder due to nonpayment	$169
	Service Labor Rates
	Service Labor Flat Hourly Rate		$169
	Service Labor 1st Hour Rate		N/A
	Service Labor 2+ Hourly Rate		N/A
	After Hours Service Fee		$259
	Service Diagnostic Fee	applied for diagnosing equipment service issues, an hourly rate plus materials needed to make necessary repairs may also be charged	N/A
	Service Tech Dispatch/Trip Charge	charged when a service technician is dispatched to a customer location to perform diagnostic and other service work, other charges may apply if service work is performed	N/A
Other Fees	Trenching	fee for trenching by Company
	Cathodic Protection	fee for corrosion prevention for underground tanks
	Driver Relight Fee
	HEAP Off-Route fee	incurred for unscheduled deliveries to customers on Home Energy Assistance Program
	Additive
	AC Diagnostic Fee
	Crane Charge
	Oil Burner Tune-up Flat Rate
	LP Tune-up Flat Rate
Company Standard Fees
	Hazmat Fee (*does not apply to CT & VT residents)	assessed on every product delivery to offset a portion of costs related to federal, state and local government-mandated compliance processes for the handling of hazardous materials, workplace safety, emergency preparedness, and environmental protection	$13.62
	Fuel Recovery Fee (*does not apply to CT & VT residents)	assessed on deliveries and service calls to offset the expenses incurred by the Company in fueling its fleet of motor vehicles	$7.99
	Meter System Fee	applicable to propane customers who are charged for their propane usage based on the Company’s measurement of their usage by meter	$19.99
	Meter Deposit	assessed to meter customers, held and returned upon termination after all charges are paid	$300
	Returned Check Fee	charged for returned customer check due to insufficient funds	$20
	Termination Fee	assessed to customers with Leased Equipment who terminate their Propane Supply Agreement before the end of the term, fee may be combined with equipment removal or other fees	$149
	Late Payment Fee	fee applied to any past due balances	1% per month (12% annual percentage rate)

*CT HT & HW customers & all VT customers are exempt from MUC

The current price and/or rate for "service, propane, tank rental charge(s), tank removal charge(s)," and any other fee, charge or cost to Customer is readily available by contacting one of Osterman's Customer Service Representatives at www.ostermangas.com. Osterman reserves the right to increase any fees, rates or charges without prior notice. By default, your account will be setup for automatic delivery and deliveries scheduled based on usage type. If Osterman determines your usage type requires will-call deliveries, you will be contacted by your local customer service center with more information.

Osterman does not share any Customer's personal information with any other entity except its affiliates. Osterman Propane takes data and personal information security seriously and we make our best efforts to ensure the security of your personal information. In addition, Osterman Propane is compliant with both the PCI Security Standards Council and the State of Massachusetts "WISP" requirements.

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Supply Agreement & Fees

SCHEDULE OF CURRENT FEES AND CHARGES

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