Supply Agreement & Fees

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SCHEDULE OF CURRENT FEES AND CHARGES

Minimum Usage Charge: A minimum usage charge ("MUC") shall be incurred by Customer if Customer's annual propane purchases are less than one (1) times the water capacity of the tank supplied to Customer. The time frame for the annual propane purchases for any season shall be measured from 10/1/XX until 9/30/XX.

FeeDescriptionFee Rate
Delivery ChargesOff Route Fee - Standardincurred for unscheduled deliveries to will-call customers during business hours $85
Off Route Fee - After Hoursincurred for unscheduled deliveries to will-call customers outside business hoursN/A
After Hours Delivery Feeincurred for unscheduled deliveries to will-call customers after hours or on weekends$175
Minimum Delivery Feeassessed to customers requesting minimum gallon delivery only$20
Tank Rental120 Gal Tank Rent Amountassessed annually for Company-owned leased equipment$120
250 Gal Tank Rent Amount$250
330 Gal Tank Rent Amount$330
500 Gal Tank Rent Amount$500
1000 Gal Tank Rent Amount$1000
Minimum Use Charges120 Gal Minimum Use Charge Amountassessed annually, if a customer’s annual propane purchases are less than required minimum gallons usageN/A
250 Gal Minimum Use Charge AmountN/A
330 Gal Minimum Use Charge AmountN/A
500 Gal Minimum Use Charge AmountN/A
1000 Gal Minimum Use Charge AmountN/A
120 Gal Minimum Gallons Usage100
250 Gal Minimum Gallons Usage250
330 Gal Minimum Gallons Usage250
500 Gal Minimum Gallons Usage300
1000 Gal Minimum Gallons Usage600
Tank Monitor FeesTank Monitor Charge Amountassessed monthly or annually for Company-owned leased equipmentN/A
Tank Monitor Charge FrequencyN/A
Cylinder Rental33 lb Cylinder Rental Charge Amountassessed monthly or annually for Company-owned leased equipmentN/A
33 lb Cylinder Rental Charge FrequencyN/A
100 lb Cylinder Rental Charge Amountassessed monthly or annually for Company-owned leased equipmentN/A
100 lb Cylinder Rental Charge FrequencyN/A
Cage Rental AmountN/A
Cage Rental Charge Frequency (monthly/yearly)N/A
Service ChargesDamaged Cylinder Feeassessed to replace cylinder damaged by customerN/A
Leak Test Feecost to check propane system after interruption in service$99
Tank Pick Up Feecharge to return tank to the Company's location$169
Tank Pump Out Feecharge associated with pumping out a propane ASME tank that contains propane in excess of five percent of the water capacity of the tank$169
Start Burner Fee/Prime and Startcharge for customers who have run out of fuel during off-hours and require their heating system to be re-started $99
Re-Connect Chargecharge to re-connect company locked off tank or cylinder due to nonpayment$169
Service Labor Rates
Service Labor Flat Hourly Rate$169
Service Labor 1st Hour RateN/A
Service Labor 2+ Hourly RateN/A
After Hours Service Fee$259
Service Diagnostic Feeapplied for diagnosing equipment service issues, an hourly rate plus materials needed to make necessary repairs may also be chargedN/A
Service Tech Dispatch/Trip Chargecharged when a service technician is dispatched to a customer location to perform diagnostic and other service work, other charges may apply if service work is performedN/A
Other FeesTrenchingfee for trenching by Company
Cathodic Protectionfee for corrosion prevention for underground tanks
Driver Relight Fee
HEAP Off-Route feeincurred for unscheduled deliveries to customers on Home Energy Assistance Program
Additive
AC Diagnostic Fee
Crane Charge
Oil Burner Tune-up Flat Rate
LP Tune-up Flat Rate
Company Standard Fees
Hazmat Fee (*does not apply to CT & VT residents)assessed on every product delivery to offset a portion of costs related to federal, state and local government-mandated compliance processes for the handling of hazardous materials, workplace safety, emergency preparedness, and environmental protection$13.62
Fuel Recovery Fee (*does not apply to CT & VT residents)assessed on deliveries and service calls to offset the expenses incurred by the Company in fueling its fleet of motor vehicles$7.99
Meter System Feeapplicable to propane customers who are charged for their propane usage based on the Company’s measurement of their usage by meter$19.99
Meter Depositassessed to meter customers, held and returned upon termination after all charges are paid$300
Returned Check Feecharged for returned customer check due to insufficient funds$20
Termination Feeassessed to customers with Leased Equipment who terminate their Propane Supply Agreement before the end of the term, fee may be combined with equipment removal or other fees$149
Late Payment Feefee applied to any past due balances1% per month (12% annual percentage rate)

*CT HT & HW customers & all VT customers are exempt from MUC

The current price and/or rate for "service, propane, tank rental charge(s), tank removal charge(s)," and any other fee, charge or cost to Customer is readily available by contacting one of Osterman's Customer Service Representatives at www.ostermangas.com. Osterman reserves the right to increase any fees, rates or charges without prior notice. By default, your account will be setup for automatic delivery and deliveries scheduled based on usage type. If Osterman determines your usage type requires will-call deliveries, you will be contacted by your local customer service center with more information.

Osterman does not share any Customer's personal information with any other entity except its affiliates. Osterman Propane takes data and personal information security seriously and we make our best efforts to ensure the security of your personal information. In addition, Osterman Propane is compliant with both the PCI Security Standards Council and the State of Massachusetts "WISP" requirements.

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